Questions?

What travellers usually ask

More answers

Frequently asked questions for travellers

The basics

What is ClickMyGuide?

ClickMyGuide is a listing and discovery platform that connects you directly with licensed local tour guides. You browse their tours, contact the guide yourself, and arrange everything with them directly.

Do I need an account to browse or contact a guide?

No — you can browse and reach guides freely. An account simply lets you save tours and keep track of your messages.

Which destinations do you cover?

We're live in Singapore and expanding across Southeast Asia, with Laos, Cambodia and Vietnam next.

Are the guides really licensed?

Yes. Every guide holds a valid local tourist-guide licence, and we verify it before their listing goes live.

Do I get a real local, or a call centre?

A real local, every time. You deal directly with the guide who lives the stories they'll share — there's no call centre or account manager in between.

What languages do guides speak?

Each guide lists the languages they speak on their profile, so you can easily find one who speaks yours.

Booking & paying

Do I book and pay on ClickMyGuide?

No. ClickMyGuide helps you find and reach your guide — you then arrange the booking and payment directly with them.

Are there any fees for travellers?

None. Browsing tours and contacting guides is completely free, and we never add booking fees.

How do I contact a guide?

Open any tour, tap to reveal the guide's contact, and message them directly by WhatsApp or email.

How do I pay the guide?

You pay your guide directly, in whatever way you both agree. Some guides also offer secure online payment if they've enabled it.

Is it safe to pay the guide directly?

Guides are licensed and verified, and you can message them first to feel comfortable. Always agree the price and details in writing before you pay.

Where does my money go?

Straight to your guide. What you pay is what your guide earns, which keeps them motivated to give you their very best.

What's included in the tour price?

Every tour lists what's included and excluded — from entry tickets to tastings — so you know exactly what you're paying for before you book.

What if I need to cancel?

Cancellation terms are set by each guide and shown on the tour. Since you book directly, you arrange any changes with your guide.

How far in advance should I book?

Earlier is better for popular guides and dates, but many guides welcome short-notice trips — just message them to check availability.

Choosing your guide

How do I choose the right guide?

Browse by interest, language and location, read their profiles and tours, and message the guide you click with before you commit.

Will I know who my guide is before the trip?

Yes. You choose your guide yourself and message them beforehand, so you know exactly who's showing you around. No guide assigned to you on the day.

Can I get a feel for the guide before I commit?

Definitely. Read their profile and reviews, and message them first — you decide who you're comfortable with before anything is booked.

What if I want a guide who speaks my language or knows a specific area?

You choose from their profiles, filtering by language, location and specialty, so you get the right person for you — not whoever happens to be free.

Can I message more than one guide?

Yes. Feel free to reach out to a few guides to compare and find the best fit — there's no obligation.

Flexibility & customising your trip

Can I customise the itinerary?

Absolutely. Take a ready-made tour as it is, work with your guide to tweak the route, stops and timing, or build your own from scratch.

Can I change the route or the plan?

Yes. Unlike fixed, set-in-stone tours, here you can shape the route, swap stops and adjust the pace with your guide — before and even during the trip.

Are the dates and times fixed?

No. You agree the date, start time and length directly with your guide, so the trip fits your schedule — not a rigid timetable.

Can I build a completely custom trip?

Absolutely. Pick a ready-made tour, tweak an existing one, or work with your guide to design something entirely your own.

What if my plans change last minute?

Because you deal with your guide directly, it's far easier to adjust dates or details — just message them, rather than going through a booking system.

Can I book a private tour, or join a group?

Both. Tours are marked as private or open to others, and many guides can arrange either — just ask.

Can you cater to families, children, elderly guests or wheelchair users?

Many guides can. Accessibility and suitability are shown on each tour, and you can confirm your needs directly with the guide.

Better value & why ClickMyGuide

Why is ClickMyGuide better value than booking through an agent?

When you book through an agent, a big share of what you pay covers their overheads and margins. Here, you connect straight to the guide — so they can offer you a fairer price and still deliver the same high level of service, because there's nothing extra to fund in between.

Why can guides here charge less than agencies?

Independent guides on ClickMyGuide have none of the overheads a large agency carries. That saving is passed on to you — the same expert, the same care, at a better price.

Am I getting a cheaper tour or a lesser one?

Neither cheaper nor lesser — better value. You get the guide's full, personal service; you're simply not paying for the layers a traditional booking adds on top.

How is this different from big tour-booking websites?

On most platforms you buy a fixed product and meet whoever turns up. Here you choose your own local guide, talk to them directly, shape your own itinerary, and get better value — because it's personal, not packaged.

Why choose a licensed local over a generic tour?

Licensed locals bring the stories, shortcuts and hidden spots a scripted, one-size-fits-all tour can't. You get an authentic, personal experience shaped by someone who truly knows the place.

Is the experience really more personal?

Yes. Your guide plans around your interests and pace, adapts as you go, and treats it as their own reputation — a level of care a mass-market booking can't match.

Can I leave a review after my tour?

Yes. Sharing your experience helps other travellers and gives great guides the recognition they deserve.

What makes ClickMyGuide different from big booking platforms?

You choose your own guide and deal with them directly, you can shape your own itinerary instead of a fixed tour, and with no agency overheads in between, you get better value straight from your guide.

Questions not answered above?

Send us your questions